Terms of Service

1. Introduction and Service Description

These Terms of Service ("Terms") govern your use of the services provided through this website and all related websites, mobile sites, and applications (collectively, the "Platform" or "Services"). The Platform is operated by the company identified in the Imprint section of this website ("we," "our," "us," or the "Company").
What We Do: Our Platform is a contractor matching service that connects homeowners and property managers ("Customers") with independent contractors and service providers ("Service Providers" or "Experts") for home services including but not limited to HVAC, plumbing, and electrical work. We facilitate the introduction between Customers seeking services and Service Providers offering such services.
What We Do NOT Do: We do not perform any contracting, repair, installation, or maintenance services ourselves. We do not employ, supervise, or control Service Providers. We are not a party to any agreement between Customers and Service Providers. Any contract for services is solely between the Customer and the Service Provider they choose to engage.
These Terms apply to all users of the Platform, including:
- Customers: Individuals or entities seeking home services who submit service requests through our Platform.
- Service Providers/Experts: Contractors, businesses, and professionals who receive leads and provide services to Customers.
By using the Platform, you agree to be bound by these Terms. If you do not accept these Terms, you may not use the Platform.
You must be at least 18 years of age to use the Services. By using the Platform, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding contracts.
If you are using the Services on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.
CERTAIN FEATURES OF THE SERVICES OR PLATFORM MAY BE SUBJECT TO ADDITIONAL GUIDELINES, TERMS, OR RULES, INCLUDING OUR PRIVACY POLICY AND PRICING POLICY, WHICH WILL BE POSTED ON THE PLATFORM. TO THE EXTENT SUCH TERMS CONFLICT WITH THESE TERMS, SUCH ADDITIONAL TERMS SHALL GOVERN SOLELY WITH RESPECT TO SUCH FEATURES.

2. Account Registration and User Data

Account Creation: An account is created when you submit your email address through the Platform, whether by submitting a service request (Customers) or registering as a Service Provider. By providing your email address, you consent to the creation of an account and agree to these Terms.
Accuracy of Information: You agree to provide accurate, current, and complete information when creating your account or submitting requests. You agree to update this information as necessary to keep it accurate and complete.
Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account.
One Account Per Person/Entity: You may maintain only one account. Creating multiple accounts to circumvent restrictions, abuse promotions, or manipulate the Platform is prohibited.

3. Services for Customers (Homeowners)

3.1 Service Request Submission

Customers may submit service requests ("Leads") describing their home service needs through the Platform. By submitting a Lead, you represent that:
- You are the property owner or have authorization to request services for the property.
- The information provided is accurate and complete.
- You are genuinely seeking the services described.

3.2 Consent to Data Sharing with Service Providers

BY SUBMITTING A SERVICE REQUEST, YOU EXPRESSLY CONSENT TO THE FOLLOWING:
- Your contact information (name, email address, phone number, property address) will be shared with one or more Service Providers.
- Service Providers who receive your information may contact you directly by phone, email, or other means to discuss your service needs.
- Depending on the lead type, your information may be shared with multiple Service Providers (non-exclusive leads) or a single Service Provider (exclusive leads).
- We do not control how Service Providers use your information after it is shared with them, though they are bound by their own privacy obligations.

3.3 No Obligation

Submitting a service request does not obligate you to hire any Service Provider or accept any quote. You are free to choose whether to engage any Service Provider who contacts you.

3.4 Direct Relationship with Service Providers

Any contract, agreement, or arrangement for services is solely between you and the Service Provider you choose. We are not a party to such agreements and have no responsibility for:
- The quality, safety, or legality of services provided
- The accuracy of Service Provider credentials, licenses, or qualifications
- Pricing, payment terms, or disputes between you and Service Providers
- Performance, delays, or completion of work
- Property damage, personal injury, or any other harm

4. Services for Service Providers (Experts/Contractors)

4.1 Lead Access

Service Providers may purchase access to Customer service requests ("Leads") through the Platform. Lead pricing, terms, and conditions are set forth in our Pricing Policy, which is incorporated into these Terms by reference.

4.2 Lead Information

Leads contain Customer contact information and project details. By purchasing a Lead, you agree to:
- Use Lead information solely for the purpose of responding to the Customer's service request.
- Contact Customers professionally and in good faith.
- Not resell, redistribute, or share Lead information with third parties.
- Comply with all applicable laws regarding customer contact, including do-not-call regulations.

4.3 No Guarantee of Results

We do not guarantee:
- That Customers will respond to your contact attempts.
- That Leads will result in jobs, contracts, or revenue.
- Any minimum lead volume or quality.
- The accuracy of information provided by Customers.

4.4 Service Provider Profiles

By registering as a Service Provider, you grant us a non-exclusive, worldwide, royalty-free license to:
- Display your business name, contact information, service areas, and services offered.
- Display ratings, reviews, and feedback from Customers.
- Use your business information in marketing and promotional materials.

4.5 Representations and Warranties

As a Service Provider, you represent and warrant that:
- You hold all licenses, permits, and insurance required to perform services in your service areas.
- All information provided to us is accurate and current.
- You will maintain required licenses and insurance throughout your use of the Platform.
- You will provide services in a professional, workmanlike manner.
- You will comply with all applicable laws and regulations.

5. User Content and Submissions

"User Content" includes any information, text, descriptions, reviews, ratings, or other materials you submit through the Platform.
You retain ownership of your User Content. By submitting User Content, you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, publish, and display such content for the purpose of operating and improving the Platform.
You are solely responsible for your User Content and represent that:
- You have all rights necessary to submit the content.
- The content is accurate and not misleading.
- The content does not violate any law or third-party rights.
- The content does not contain malicious code, spam, or harmful material.
We reserve the right to remove any User Content that violates these Terms or that we deem inappropriate, without prior notice.

6. Pricing and Payment

FlowhiveAI gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the Services solely in the manner permitted by these Terms.
You may not (and you may not permit anyone else to): (i) copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the Services or any part thereof; or (ii) attempt to disable or circumvent any security mechanisms used by the Services or any applications running on the Services.
You may not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services).
You may not rent, lease, provide access to or sublicense any elements of the Services to a third party or use the Services on behalf of or to provide services to third parties
You may not access the Services in a manner intended to avoid incurring fees or exceeding usage limits or quotas.
You may not access the Services for the purpose of bringing an intellectual property infringement claim against FlowhiveAI or for the purpose of creating a product or service competitive with the Services. You may not use any robot, spider, site search/retrieval application or other manual or automatic program or device to retrieve, index, “scrape,” “data mine” or in any way gather Content from the Services.
You agree that you will not upload, record, publish, post, link to, transmit or distribute User Content, or otherwise utilize the Services in a manner that: (i) advocates, promotes, incites, instructs, informs, assists or otherwise encourages violence or any illegal activities; (ii) infringes or violates the copyright, patent, trademark, service mark, trade name, trade secret, or other intellectual property rights of any third party or FlowhiveAI, or any rights of publicity or privacy of any party; (iii) attempts to mislead others about your identity or the origin of a message or other communication, or impersonates or otherwise misrepresents your affiliation with any other person or entity, or is otherwise materially false, misleading, or inaccurate; (iv) promotes, solicits or comprises inappropriate, harassing, abusive, profane, hateful, defamatory, libelous, threatening, obscene, indecent, vulgar, pornographic or otherwise objectionable or unlawful content or activity; (v) is harmful to minors; (vi) utilizes or contains any malware, viruses, Trojan horses, worms, time bombs, or any other similar software, data, or programs that may damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data, personal information, or property of another; or (vii) violates any law, statute, ordinance, or regulation (including without limitation the laws and regulations governing export control, unfair competition, anti-discrimination, or false advertising).
You may not use the Services if you are a person barred from receiving the Services under the laws of the United States or other countries, including the country in which you are resident or from which you use the Services. You affirm that you are over the age of 13, as the Services are not intended for children under 13.
All payments are processed through our third-party payment processor. By making a payment, you agree to the payment processor's terms of service.
We reserve the right to modify pricing at any time. Changes to pricing will be communicated in accordance with our Pricing Policy.

7. Privacy

These Services are provided in accordance with our Privacy Policy, Pricing Policy and our Cookie Policy. You agree to the use of your User Content and personal information in accordance with these Terms and FlowhiveAI's Privacy Policy.
You agree to protect the privacy and legal rights of your Authorized Users and any end users or third parties involved in the creation of your User Content. To the extent that your User Content and/or use of the Services requires compliance with specialized data privacy laws (e.g. FERPA, COPPA, HIPAA, etc.), you understand and agree that you are solely responsible for compliance with such laws.
Notwithstanding anything to the contrary, in the event you use the Services as an organization, you agree to permit FlowhiveAI to identify you as a customer and to use your name and/or logo in FlowhiveAI’s website and marketing materials.
Your use of the Platform is subject to our Privacy Policy, which describes how we collect, use, and protect your personal information.
Customers expressly consent to the sharing of their personal information with Service Providers as described in Section 3.2 above.
Service Providers agree to protect Customer information and use it only for the purposes permitted under these Terms.

8. Intellectual Property

The Platform and all content, features, and functionality (excluding User Content) are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws.
You may not copy, modify, distribute, sell, or lease any part of the Platform or its content without our express written permission.
You may not use our trademarks, logos, or branding without our prior written consent.

9. Prohibited Conduct

You agree NOT to:
- Provide false, misleading, or inaccurate information.
- Submit fraudulent or spam service requests.
- Use the Platform for any illegal purpose.
- Harass, abuse, or threaten other users.
- Circumvent, disable, or interfere with security features of the Platform.
- Use automated tools to access or scrape the Platform without permission.
- Impersonate any person or entity.
- Violate any applicable laws or regulations.
Violation of these terms may result in immediate termination of your account and access to the Platform.

10. Limitation of Liability for Third-Party Service Providers

10.1 Platform Role

Our Platform functions solely as a matching service that connects Customers with independent third-party Service Providers ("External Service Providers"). We facilitate introductions but do not provide, supervise, or control any services.

10.2 Independence of Service Providers

External Service Providers are independent contractors and are NOT employees, agents, joint venturers, or representatives of our Company.
We do not employ, supervise, direct, or control External Service Providers or the services they provide.
We have no control over and assume no responsibility for the quality, safety, legality, or any other aspect of services provided by External Service Providers.

10.3 No Liability for Service Provider Actions

WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY:
- Acts, omissions, errors, representations, warranties, breaches, or negligence of External Service Providers.
- Property damage, personal injury, death, or other harm arising from services performed by External Service Providers.
- Quality, timeliness, or completion of work performed by External Service Providers.
- Pricing disputes, payment issues, or contract breaches between Customers and External Service Providers.
- Violations of law by External Service Providers.

10.4 No Guarantee of Credentials

While we may display information about Service Provider credentials, licenses, insurance, or qualifications, we do NOT guarantee the accuracy, completeness, or validity of such information.
You are solely responsible for verifying Service Provider credentials before engaging their services.

10.5 Assumption of Risk

You acknowledge and assume all risks associated with engaging External Service Providers, including but not limited to risks related to property damage, personal injury, financial loss, or unsatisfactory work quality.

10.6 Release and Hold Harmless

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU RELEASE AND HOLD HARMLESS OUR COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS FROM ANY AND ALL CLAIMS, DEMANDS, DAMAGES, LOSSES, LIABILITIES, COSTS, AND EXPENSES (INCLUDING LEGAL FEES) ARISING FROM OR RELATED TO:
- Your interactions with External Service Providers.
- Services performed (or not performed) by External Service Providers.
- Any contract, agreement, or arrangement between you and External Service Providers.
- Any dispute between you and External Service Providers.

11. General Warranty and Liability

11.1 Warranty

We provide the Platform in accordance with these Terms. The statutory warranty rights (Gewährleistungsrechte) of the German Civil Code (BGB) apply where applicable.

11.2 Unlimited Liability

We are liable without limitation for damages resulting from injury to life, body, or health, as well as for damages arising from intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit) by our Company, its legal representatives, or vicarious agents. Liability under the German Product Liability Act (Produkthaftungsgesetz) remains unaffected.

11.3 Limitation of Liability for Ordinary Negligence

In cases of ordinary negligence (einfache Fahrlässigkeit), we shall only be liable for the breach of essential contractual obligations (wesentliche Vertragspflichten or "Kardinalpflichten"). Essential contractual obligations are those whose fulfillment is essential for the proper execution of the contract and on whose observance you may regularly rely.

11.4 Cap on Liability

In the event of a breach of an essential contractual obligation due to ordinary negligence, our liability shall be limited to the typically foreseeable damage at the time the contract was concluded. Our total liability for all damages, losses, and causes of action arising from such a breach in any contract year shall not exceed the amount you have actually paid for the Services in the preceding twelve (12) months, or one hundred euros (€100.00), whichever is greater.

11.5 Further Liability

Any further liability for damages is excluded to the extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless our Company, its subsidiaries, affiliates, officers, directors, employees, agents, and partners from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:
- Your breach of these Terms.
- Your use of the Platform.
- Your violation of applicable laws, rules, or regulations.
- Your User Content.
- Services you provide or receive through the Platform.
- Any dispute between you and another user of the Platform.

13. Modification and Termination

13.1 Changes to Services

We reserve the right to modify, suspend, or discontinue any part of the Platform at any time. We will provide reasonable notice of significant changes that materially affect your use of the Services.

13.2 Termination by You

You may terminate your account at any time by contacting us. Termination does not entitle you to refunds except as provided in our Pricing Policy or as required by law.

13.3 Termination by Us

We may terminate or suspend your account at any time, with or without cause, with or without notice. Grounds for termination include but are not limited to:
- Violation of these Terms.
- Fraudulent or illegal activity.
- Multiple complaints from other users.
- Non-payment of fees.
- Providing false information.

13.4 Effect of Termination

Upon termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, limitations of liability, and indemnification obligations.

14. Changes to Terms

14.1 Right to Amend

We reserve the right to amend these Terms at any time. We will notify you of changes by email or by posting a notice on the Platform at least four (4) weeks before the proposed changes take effect.

14.2 Acceptance of Changes

If you do not object to the changes within four (4) weeks of receiving notification, your continued use of the Platform will be deemed as consent to the revised Terms. We will specifically inform you of this consequence in the notification.

14.3 Objection to Changes

If you object to the changes, the contractual relationship will continue under the existing terms. In this case, we reserve the right to terminate the contract with reasonable notice.

15. Copyright and DMCA Policy

We respect intellectual property rights and expect our users to do the same.
If you believe content on our Platform infringes your copyright, please send a notice to our Copyright Agent including:
- Identification of the copyrighted work claimed to be infringed.
- Identification of the allegedly infringing material and its location on the Platform.
- Your contact information.
- A statement that you have a good faith belief that the use is not authorized.
- A statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner.
- Your signature (physical or electronic).
Send DMCA notices to our Copyright Agent at the address listed in the Contact section below.

16. Third-Party Services and Software

The Platform incorporates and relies upon third-party services and software. Your use of these third-party services may be subject to their respective terms and conditions.
Current third-party service providers include:

Third Party Provider	Description	Website	Terms and Conditions
Supabase	Database and Backend Services	https://supabase.com	https://supabase.com/terms
Vercel	Hosting and Deployment	https://www.vercel.com	https://vercel.com/legal/terms
Stripe	Payment Processing	https://stripe.com	https://stripe.com/legal/ssa
Google AI (Gemini)	AI Content Generation	https://ai.google.dev	https://ai.google.dev/terms
Google Custom Search	Business Discovery Services	https://programmablesearchengine.google.com	https://developers.google.com/custom-search/terms
SendGrid	Email Delivery Services	https://sendgrid.com	https://www.twilio.com/en-us/legal/tos
OpenAI	AI Models	https://openai.com	https://openai.com/policies/terms-of-use
Anthropic	AI Models	https://www.anthropic.com	https://www.anthropic.com/terms
AWS	Cloud Services	https://aws.amazon.com	https://aws.amazon.com/terms/

We are not responsible for the availability, accuracy, or reliability of third-party services. You agree to indemnify us against any claims arising from your violation of third-party terms.

17. Right of Withdrawal (Consumers)

Consumers have a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email) to the address provided in the Contact section below.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Premature Expiry of the Right of Withdrawal

In the case of a contract for the provision of services, the right of withdrawal shall expire if we have provided the service in full and have only started with the provision of the service after you have given your express consent and at the same time confirmed your knowledge that you will lose your right of withdrawal upon full performance of the contract by us.

Business customers (Service Providers) do not have the statutory right of withdrawal.

18. Governing Law, Jurisdiction, and Dispute Resolution

18.1 Governing Law

These Terms and all legal relationships between the parties shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

18.2 Jurisdiction for Business Customers

If you are a business (Unternehmer), the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms shall be the location of our registered office in Germany.

18.3 Jurisdiction for Consumers

If you are a consumer (Verbraucher), the statutory provisions on jurisdiction shall apply. You may bring a claim in the courts of the place where you are domiciled.

18.4 Online Dispute Resolution for Consumers

The European Commission provides a platform for online dispute resolution (OS), which you can find here: https://ec.europa.eu/consumers/odr/. We are not obligated or willing to participate in dispute resolution proceedings before a consumer arbitration board.

18.5 Note on Arbitration

For users in jurisdictions where arbitration agreements are enforceable, disputes may be subject to binding arbitration in accordance with applicable law. However, nothing in these Terms shall limit your statutory rights as a consumer under mandatory consumer protection laws.

19. Contact Information

For questions about these Terms or to exercise any rights, please contact us at:

Company Address and Contact Information:
(See Imprint section of this website for current company details)

For Copyright Notices:
Send to the company address with attention to "Copyright Agent"

For General Inquiries:
Use the contact form on our website or email us at the address provided in the Imprint.

20. Miscellaneous

20.1 Entire Agreement

These Terms, together with our Privacy Policy and Pricing Policy, constitute the entire agreement between you and us regarding your use of the Platform.

20.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

20.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

20.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

20.5 Language

These Terms are provided in English. In case of any conflict between the English version and any translation, the English version shall prevail.

Last Updated: January 2026